Inpatient

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS (pronounced “H-caps”),also known as the CAHPS® Hospital Survey*,is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. Eleven HCAHPS measures (seven summary measures, two individual items and two global items) are publicly reported on the Hospital Compare Website, www.medicare.gov/hospitalcompare

The survey and its protocols for sampling, data collection, coding and submission can be found in the HCAHPS Quality Assurance Guidelines manual on the official HCAHPS On-Line Web site, www.hcahpsonline.org

Communication with Nurses

What are we measuring?

The Communication with Nurses score are the responses to the questions:

  • How often did nurses treat you with courtesy and respect?
  • How often did nurses listen carefully to you?
  • How often did nurses explain things in a way you could understand? 

nurse-communication(2)​​

Communication with Doctors

What are we measuring?

The Communication with Doctors score are the responses to the questions:

  • How often did Doctors treat you with courtesy and respect?
  • How often did Doctors listen carefully to you?
  • How often did Doctors explain things in a way you could understand? 

doctor-communication​​

Responsiveness of Hospital Staff

What are we measuring?

The Responsiveness of Hospital Staff score are the responses to the questions:

  • Call button help as soon as you wanted?
  • Help going to the bathroom or using a bedpan as soon as you wanted?

responsiveness

Pain Management

What are we measuring?

The Pain Management score is the response to the question about how well your pain was well controlled while you were in the hospital. 

pain-management

Communication about Medications

What are we measuring?

The Communications about New Medications score reflects the response to the question about how well hospital staff explained the purpose of new medications given to you during your hospital stay as well as any side effects.   

medications

Cleanliness of Environment

What are we measuring?

Your response to the question asking if your hospital room and bathroom were always kept clean.

environment

Discharge Information

What are we measuring?

The Discharge Information score are the responses to the questions:

  • Did staff discuss if you would have the help you needed when you left the hospital?
  • Did you get information about what symptoms or problems to monitor?

discharge-info

Overall Rating of the Hospital

What are we measuring?

The percent of patients who gave us a rating of 9 or 10 on a scale of 0 (lowest) to 10 (highest).

overall-rating

Source Data:
Inpatient results reported to Center for Medicare and Medicaid (CMS).  HRH data reflects more recent performance than what is posted currently on Hospital Compare.
Last updated: March, 2016

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