How can I get in contact with the Patient Financial Services Office?
- Phone: (317) 468-4900
- Fax: (317) 468-4173
- Email: firstname.lastname@example.org
What forms of payment do you accept?
We accept: - Cash - Personal Checks, Cashier’s Checks, and Money Orders - Credit and Debit Cards - Healthcare Savings Accounts
Why did I receive bills from different companies for the same visit?
A patient who receives services from Hancock Regional Hospital may receive more than one billing statement for those services. You will receive a hospital billing statement for the services that were rendered to you at the hospital as well as a separate bill for any radiology, cardiology, emergency room physician, anesthesia, pathology, or other physician services. When you receive a billing statement from a radiologist it is normally for the reading or interpretation of an x-ray, ultrasound, MRI, etc. A billing statement from a cardiologist is normally for reading or interpretation of an EEG, EKG, stress test, etc., and a billing statement from an emergency physician is normally for the physician’s examination, diagnosis and treatment of a patient while that patient was in the hospital/emergency department. Additional billing statements (other than your hospital billing statement) will have the phone number of the specific billing office for questions regarding that statement. (Note: Services rendered by providers other than the hospital may not be covered by your insurance carrier. Check your policy for details.)
The insurance listed on my bill isn't the right one. How can I change it?
First, check to see if the insurance company that you had on that date matches the date of service on the bill. If it is the wrong insurance company or policy number, someone from Patient Financial Services can help you Monday through Friday, 8 a.m.-5:00 p.m. Call (317) 468-4900.
Why do I need to call the insurance company if they do not pay the bill?
The patient is ultimately responsible for the total bill or a portion of the bill your insurance carrier does not pay. Patient Financial Services will make every effort to resolve the account balance with your insurance carrier. Occasionally, we will be unable to resolve the issue with your insurance provider and will need your assistance.
Would I be able to get on a payment plan if I can’t afford to pay my bill all at once?
Hancock Regional Hospital will work with you to set up a payment plan. For qualifying accounts, the balance may be spread out into 12 monthly payments interest-free. If you need over 1 year to pay your bill, arrangements may be made with charging a low 12% APR interest rate. Please contact Patient Financial Services to set up a payment plan at (317) 468-4687.
I can’t afford to pay my balance. What can I do?
Patients’ balances due resulting from limited or no insurance coverage may qualify for one of our financial assistance programs. The following financial aid programs are available for patients that meet income criteria:
- Women Helping Women (Mammography Screening Assistance)
- Breast and Cervical Cancer Program
- Hoosier Healthwise
- Hancock Regional Financial Aid
- MAP Program
- Healthy Indiana Program (HIP)
Call Jaris Hammond, Social Services at (317) 468-4532 for questions or to schedule an appointment for assistance with any of these programs.
What is a deductible? Coinsurance? A co-payment?
A “deductible” is an annual expense that you must pay before your insurance benefits can begin. This amount can vary based on place of service (i.e. your doctor’s office vs. a hospital). Supplemental Insurance Plans may cover this. - “Coinsurance” is the portion of the total bill (usually a percentage) that is the patient’s (or guarantor’s) responsibility to pay. This amount can vary based on place of service (i.e. your doctor’ - A “Co-pay” is a set amount paid each visit, based on your insurance policy. This usually does not count toward your deductible.
I have Medicare which usually covers my entire bill. Why am I being billed for some of my visit?
You are responsible for any applicable deductibles, co-payments, or other amounts not paid for by Medicare. The most common non-covered service is self-administered drugs. Generally, self-administered drugs you get in an outpatient setting like an emergency room or observation unit aren’t covered by Medicare Part A or Part B. Your Medicare drug plan may cover these drugs under certain circumstances. You may need to pay out-of-pocket for these drugs and submit a claim to your pharmacy plan. Call your plan for more information.
How can I tell if I have a Co-Pay?
You can check with your Insurance provider to see if you have a Co-Pay. Also, this information could possibly be found on your insurance card.
What Health Plans do you accept?
We participate in numerous health plans, as shown in the list below. If you do not see your particular insurance plan on this list, or have questions about your hospital bill, please call the billing and insurance line at 317-468-4900.
- Advantage HMO
- Choice Care
- CIGNA Healthcare (No HMO plans)
- Community Health Alliance
- Galaxy Health Network
- Great West Health Plan
- Wellmark Health Network
- Healthy Indiana Plan - Administered by MD Wise
- Integrated Health Plan
- Sagamore Health Network
- United Healthcare
- Humana Medicare PPO
- Universal American Today's Option
We accept all Medicare Private Fee For Service (PFFS) plans