Keeping Your Appointment and Visiting the Hospital

Whether you’re coming to us for an appointment, a test, or to visit a friend, you’re in good hands. As of March 1, 2021, we have officially opened up visitation.

But, with COVID-19 complicating things, who do you call when you need care? The answer is as easy as 1-2-3-4:

  1. If you have a life-threatening or serious emergency, call 911 or get to the Hancock Regional emergency room. (See the list below for a list of symptoms that indicate a medical emergency.)
  2. If you have COVID-19 symptoms or you’re concerned you’ve contracted the virus, call the Hancock Coronavirus Hotline, 317-325-COVD(2683)
  3. If you need routine care, call your Hancock primary care physician. You’ll find contact information here.
  4. If you don’t have a Hancock doctor or need specialized care, call the Hancock Welcome Line at 317-468-4600.

Handling Your Emergency

Medical emergencies are nothing to ignore, so please call 911 and come to our ER if you or a loved one experiences:

  • Difficulty breathing, shortness of breath
  • Chest or upper abdominal pain or pressure
  • Fainting, sudden dizziness, sudden weakness
  • Sudden changes in vision
  • Confusion or changes in mental status
  • Sudden or severe pain
  • Uncontrolled bleeding
  • Severe or persistent vomiting or diarrhea
  • Coughing or vomiting blood
  • Suicidal or homicidal feelings
  • Stroke-like symptoms—slurred speech, drooping on one side of the face
  • A possible broken bone

Keeping Your Appointment With Us

Really, most of what we do is unrelated to COVID-19. Instead, it involves everything from routine visits to handling chronic health conditions. But no matter what you need, there are a few new procedures you can expect at all our facilities:

  • All visitors and patients are screened prior to appointment and visitation at the hospital entrance.
  • Patients will be allowed one designated visitor 24/7.
  • Our waiting rooms are open and allow patients to follow social distancing protocols.
  • We’re using virtual visits more than ever before.
  • If you don’t have a mask, we’ll have one for you.
  • We’ll help you schedule your appointments and tests and help you notify us when you’ve arrived in our parking lot. You’ll skip the waiting room.
  • We’re continually cleaning and sanitizing.
  • We’ve got plenty of hand sanitizer and soap—so we can all wash our hands regularly and for 20 seconds each time.

Read our full list of visitation rules here.

Virtual Appointments

There are times when you don’t need to see a doctor in person to get answers to your healthcare questions. Consider virtual visits.  Most of our offices schedule telehealth appointments, so you don’t need to leave home to talk with your doctor. Learn more.

Save Your Spot and Don't Wait in Line

Because maintaining social distancing is good for everyone’s health, we’ve added a convenient Save Your Spot service. This tool acts like a virtual waiting room, letting you know how long waits are for lab work, X-rays, and immediate care. It also lets you reserve your spot in line and notifies you when it’s your turn.

Keeping Our Patients Safe and Healthy

Making sure everyone who enters our facilities is safe and healthy is our top priority. So as we continue to work together to stop the spread of COVID-19, in addition to social distancing and mask wearing, we are:

  • Ensuring that our staff is healthy, including testing them for COVID-19, requiring them to wear masks, taking their temperatures and complying with the CDC regulations for social distancing when possible
  • Asking anyone who enters our facilities screening questions
  • Limiting one visitor per patient at Hancock Regional Hospital