Visiting the Hospital
Whether you’re coming to us for an appointment, a test, or to visit a friend, you’re in good hands. As of March 1, 2021, we have officially opened up visitation, with the following parameters.
- Emergency Department: two designated visitors per patient
- Andis: two patients per patient room at one time (8am – 8pm) and one support person may stay overnight
- Surgery: one patient to accompany the patient through the duration of their procedure
- Hospice: two visitors per patient room at one time (8am – 8pm) and one visitor may spend the night
- Acute Care (non-COVID): two visitors per patient room at one time (8am – 8pm)
- Acute Care (COVID): one visitor allowed (1pm – 3pm)
Handling Your Emergency
Medical emergencies are nothing to ignore, so please call 911 and come to our ER if you or a loved one experiences:
- Difficulty breathing, shortness of breath
- Chest or upper abdominal pain or pressure
- Fainting, sudden dizziness, sudden weakness
- Sudden changes in vision
- Confusion or changes in mental status
- Sudden or severe pain
- Uncontrolled bleeding
- Severe or persistent vomiting or diarrhea
- Coughing or vomiting blood
- Suicidal or homicidal feelings
- Stroke-like symptoms—slurred speech, drooping on one side of the face
- A possible broken bone
Keeping Your Appointment With Us
Really, most of what we do is unrelated to COVID-19. Instead, it involves everything from routine visits to handling chronic health conditions. But no matter what you need, there are a few new procedures you can expect at all our facilities:
- All visitors and patients are screened prior to appointment and visitation at the hospital entrance.
- Our waiting rooms are open and allow patients to follow social distancing protocols.
- We’re using virtual visits more than ever before.
- If you don’t have a mask, we’ll have one for you.
- We’ll help you schedule your appointments and tests and help you notify us when you’ve arrived in our parking lot. You’ll skip the waiting room.
- If you need routine care, call your Hancock primary care physician. You’ll find contact information here.
Save Your Spot and Don't Wait in Line
Because maintaining social distancing is good for everyone’s health, we’ve added a convenient Save Your Spot service. This tool acts like a virtual waiting room, letting you know how long waits are for lab work, X-rays, and immediate care. It also lets you reserve your spot in line and notifies you when it’s your turn.
Keeping Our Patients Safe and Healthy
Making sure everyone who enters our facilities is safe and healthy is our top priority. So as we continue to work together to stop the spread of COVID-19, in addition to social distancing and mask wearing, we are:
- Ensuring that our staff is healthy, including testing them for COVID-19, requiring them to wear masks, taking their temperatures and complying with the CDC regulations for social distancing when possible
- Asking anyone who enters our facilities screening questions
- Limiting one visitor per patient at Hancock Regional Hospital