FAQ: Visiting Hancock Regional Hospital

Q: I have a loved one in the hospital. Am I allowed to visit?

A: We’re allowing patients in our inpatient and surgery areas to each have one visitor per day. When you arrive, expect to answer a few screening questions and wear a mask.

Q: Can I schedule a virtual visit with my friend who’s in the hospital?

A: You can set up your own Zoom, Facetime, or other video call whenever it’s convenient for you and our patient. You can also schedule an E-Visit through us and then come to the hospital to use one of our tablets for the chat.

Q: What procedure should I follow if I have an appointment in the hospital?

A: You’ll coordinate with your doctor’s office and let their staff know when you arrive (by following instructions on our signage in the parking lot). Once inside, you’ll be asked to wear a mask and answer a few screening questions.

FAQ: Safety Procedures

Q: What are your procedures for COVID-19 patients?

A: COVID-19 patients are isolated from the rest of our patients and staff who aren’t treating them. We also wear protective equipment when we work with them and clean and sanitize regularly. And when those patients leave one of our rooms, it is closed until we’re sure it’s been thoroughly sanitized and ready to receive a new patient.

Q: What are the safety procedures for your staff?

A: Testing our associates for COVID-19, regularly taking their temperatures, and making sure they have masks and the appropriate protective equipment for each situation. And we all practice social distancing.

Q: How can I be sure I won’t get COVID-19 if I visit the hospital?

A: We have an excellent system in place that greatly reduces the risk. It includes increased cleaning and sanitizing, social distancing, mask wearing, and creating many opportunities for everyone who enters our facilities to wash and sanitize their hands. We are also asking everyone who arrives at any of our buildings a series of screening questions.

FAQ: Staying Healthy at Home

Q: How can I make sure no one in my house gets COVID-19?

A: There are a lot of little things you can do to decrease the risk. Hand washing with soap and water (and for 20 seconds each time) is important, as is using hand sanitizer. It’s also a good idea to disinfect frequently touched surfaces.

Q: What should I do when our friends want to visit us at home?

A: A safer way to spend time with family and friends is to host an activity, like a picnic or even a movie night, outside. As for indoor activities, we should all limit the number of people who are coming in and out of our homes.

Q: This quarantine has been hard on my family’s mental health. What should we do?

A: First, know that you aren’t alone—it’s difficult on almost everyone. Then, talk about it and acknowledge the validity of your feelings. And if you or someone in your family is really struggling—with emotional outbursts or isolating themselves, for example—call a professional.

FAQ: Reopening Indiana

Q: When will the state be fully open again?

A: Events are being scheduled again and businesses have reopened. But if there’s a sharp increase in the number of COVID-19 cases in Indiana, there’s a chance some restrictions could return.

Q: What is Governor Holcomb’s Back On Track Indiana Plan?

A: It’s a data-driven plan that helps government officials make decisions on the state’s response to the novel coronavirus. Learn more.

Q: Once the state reopens, does that mean there’s no longer a threat of getting COVID-19?

A: The threat of getting COVID-19 will exist for the foreseeable future.

Q: If another wave of COVID-19 moves through the population, will businesses close and events be canceled again?

A: While the possibility exists for that to happen, health care experts and government officials are working hard to make sure the state can remain open.

FAQ: Caring for COVID-19

Q: What should I do if I have COVID-19 symptoms?

A: Go home, call our hotline at 317-325-COVD(2683), and schedule an appointment to get a test.

Q: What if I am diagnosed with COVID-19?

A: First don’t panic because 80 percent of the people who are diagnosed can recover at home. Then go into a “sick room” in your home, where you can be away from others as much as possible, and follow the directions of your healthcare provider and the CDC.

Q: When is it safe to be near others after recovering from COVID-19?

A: Follow the CDC’s guidelines.

Q: When should someone with COVID-19 go to the emergency room?

A: Emergency warning signs include trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, and bluish lips or face.

Q: Can children get COVID-19?

A: Yes and, in most cases, their symptoms are mild. But health officials are studying a more serious condition—multisystem inflammatory syndrome—in children who have tested positive for the disease. So, if you think your child might have the coronavirus, contact your doctor.

FAQ: Easing Your Mind

Q: COVID-19 and all of its repercussions have negativity affected my mental health. What can I do about that?

A: First, know you are not alone—people all around the world have reported negative feelings, including depression and anxiety because of COVID-19. Next, use healthy coping mechanisms, including talking to others and meditation.

Q: How do I handle my anxiety as more businesses open and I’m going out in public more often?

A: Don’t try to do everything at once—start with something that feels comfortable and make a plan. And make sure to wear your mask and wash and sanitize your hands.

Q: Does Hancock Health have mental health professionals who can help me handle my feelings about COVID-19?

A: We do, and we can set up in-person or virtual appointments. Just give us a call at 317-468-6200.

FAQ: Getting non-COVID-19 Care

Q: A lot of resources have gone into controlling the spread of COVID-19. What about other healthcare issues, like preventative care or other illnesses? Do you have the capacity for those, too?

A: Yes, all of our doctors and departments are fully functional.

Q: Can I make a virtual appointment?

A: Each office has different policies, but we have increased our capacity for virtual appointments across the board.

FAQ: Pregnancy and Delivery in the COVID-19 Era

Q: My delivery date is coming up? Will I be able to have a support person in the delivery room with me?

A: Each mother may have one support person.

Q: What types of precautions can I expect during my office visits and delivery?

A: You’ll call us when you arrive so you can skip the waiting room. And everyone who enters any of our facilities is required to wear a mask and answer screening questions. You’ll also notice us cleaning and sanitizing everything in our facilities. If you want more details, check out this Q&A with Dr. Thomas Jones, an obstetrician and gynecologist at Hancock Health.

Q: When I’m in your facility, will I be near COVID-19 patients?

A: Those patients are in a separate area, away from the general patient population.

Q: What happens if I get COVID-19 while I’m pregnant?

A: We’ll stay in close contact with you, but the disease is treated much the same way in everyone, whether they’re pregnant or not. If you are COVID-19 positive during delivery, we will take extra precautions to make sure your baby doesn’t contract the disease.

Q: If I am diagnosed with COVID-19 while I am pregnant, does that mean my baby will get it?

A: The medical community doesn’t believe your baby is susceptible before he or she is born.

FAQ: Keeping Health and Safety in mind

Q: What are the most important things I can do to avoid getting COVID-19?

A: Wear a mask when you’re outside your home and near others, remember to stay six feet from others, and wash and sanitize your hands frequently. Another good rule of thumb is to avoid touching your face.

Q: Are people required to wear masks in Indiana?

A: While it isn’t a state requirement, it is recommended.

Q: How many people at a time can gather together?

A: The state’s Back On Track Indiana plan answers that question and others.

FAQ: Treatments

Q: Is Hancock Health treating patients with Bamlanivimab / the new monoclonal antibody treatment for Covid-19?

A: Hancock Health has received a limited supply of Bamlanivimab, an IV infusion that can be ordered by your physician within the Hancock Physician Network.

Q: How much will it cost?

A: Under the patient vaccine benefit, Medicare patients will not be charged for either the cost of Bamlanivimab or the infusion.

There is no charge for Bamlanivimab for those covered under private or employer-provided insurance; however, the cost and reimbursement of the infusion process varies by insurance carrier. Reference procedure code M0239 when calling your insurance provider for more information.

Q: When will Hancock Health receive more doses?

A: Hancock Health will receive a weekly allocation of Bamlanivimab through the Indiana Department of Health. The amount will vary based on demand.

Q: How do you determine who is eligible to receive Bamlanivimab?

A: Hancock Health is following the guidance provided in the FDA’s Emergency Use Authorization (EUA) for Bamlanivimab.

Q: Why aren’t you using Bamlanivimab on patients who are already hospitalized?

A: Bamlanivimab is not authorized for patients who are hospitalized due to Covid-19. It has only been approved through a EUA to treat mild to moderate Covid-19 in patients meeting specific criteria. Studies did not show any benefit for patients already sick enough to be hospitalized.

Q: When will Bamlanivimab be approved for more patients?

A: Read more on when Bamlanivimab will be approved for more patients here. 

Q: What are the side effects of Bamlanivimab?

A: Read more on the side effects here.

Q: Is this the only treatment option available at Hancock Health?

A: Hancock Health is dedicated to providing the best testing, clinical diagnosis, and treatments currently available to those who suspect they have Covid-19 or have been diagnosed with the disease. It is important that patients consult with a physician before taking any medication to treat Covid-19 or any infection or disease.